Monthly Support Plans
Monthly support plans with monthly reporting about the work that we do for you every day.
Basic Support
Daily Auto Security/Performance Testing
WordPress, Plugin & Theme Updates
Monthly Reporting
Daily Off-Site Backups
Uptime Monitoring
Domain Monitoring
Analytics Tracking
Includes RankMath SEO Pro Setup
1 Dev Hour / Month
Support Discount
Discount on extra development work.
Security Support
Everything from Basic Support
Full plugin installs
Manual WordPress/CMS Updates
Bi-Weekly Security Pentest
Manual Testing
Bi-Weekly Maintenance
Virtual Security Patching
Powered by Patchstack
2 Dev Hours / Month
HideMyWP Ghost Setup
Plugin License Included
Advanced Support
Everything From Security Support
Bi-Weekly Performance Testing
Manual Testing
Bi-Weekly Email Testing
Test your website SMTP configuration and verify you are receiving messages from your contact form.
(Optional) Monthly Status Meetings About Website Issues
Scheduled meeting with your account manager to discuss work, issues, and more.
4 Dev Hours / Month
Performance Overhaul
Includes our Performance Work Addon
Full Management
Allow us to fully manage your website, hosting, and related services while you focus on your business.
Starting At…
Everything from Advanced Support
Starter VPS Hosting Included
Bi-Weekly Testing of Pages
Testing of 5 major pages of your website on desktop & mobile.
Bi-Weekly Testing of Systems
Testing of major website systems such as eCommerce, Donations, Calendars, etc…
8 Dev Hours / Month
Additional Features
Support for other hosts
Want to self host or go with another company? We’re still here to help.
Premium CDN
Premium version of our Quic.Cloud CDN included.
Hosting Discount
15% off all hosting
50% off 8 hours of dev work
Need more hours of development work? The first 8 hours are 50% off. [Running total! Not monthly]
50% off Emergency Support
50% off our emergency phone services for middle of the night issues.
Higher Priority
Receive higher priority on development projects.
Custom management plans available.
Our On-Boarding Fee is non-refundable. See our Refund Policy for more details.
One-Off Support
Just need a quick tune-up or want us to preform testing on your website?
Performance Work
Starting at…
LiteSpeed Cache Install/Setup
Code Minification/Combination
Image Optimization
Removal of unneeded plugins/themes
Consolidation of plugins/themes
QUIC.Cloud CDN Setup
Includes 500GB of free credit for NA & EU.
GTMetrix Score of 85% or higher
Load times of less than 2 seconds measured from homepage.
Security Work
Starting at…
Hide My WP Ghost Pro Install/Setup
We pay for your license
Database Pentest & Resolution
WordPress Pentest & Resolution
Two-Factor Authentication
Custom Login Portal URL
Removal of unneeded plugins/themes
Custom Work
Contact Us…
Contact for Quote
Support for other hosts
Pay Over Time
Split your payment up over multiple payments.
Make edits to your site
Use this oppertunity to do some development work to your website.
Request just the changes you need
90 Day Trial of Basic Support Included*
*Value of work must be of $500 or greater.
Emergency Support
Need 24/7/365 support? We are here to help.
Starting At…
Consultation Included
Includes a 1 hour meeting to discuss your companies support needs and how we can help.
Basic Hosting Included
To support your site to the best of our ability, we will host you on our platform. Learn More.
Basic Support Included
To support your site the best, it needs to be updated, fast, and secure. Our Basic Support addon takes care of that. Learn More
Dedicated Phone Number
Get your own phone number to call or text at any time.
4 Dev Hours / Month
Additional Features
(Optional) Bi-Weekly Status Meetings
Scheduled meeting with your account manager to discuss work, issues, and more.
Hosting Discount
15% off all hosting
Hourly Backups
Backups of your website are taken every hour.
Holiday & After Hours
Need support on the holidays and after hours? We are here for you.
Dedicated Support Agent
Have a US based dedicated support agent to help with any support issues on your account.
Higher Priority
Receive higher priority on development projects.
Custom management plans available.
Our On-Boarding Fee is non-refundable. See our Refund Policy for more details.
1. Does not include SEO or content changes. Client must provide changes to existing content such as text, images, video, etc… Once your dev hours are exhausted, additional edits are billed at $45/hour for the first 4 hours then returns to our standard rate of $90/hour. You will be made aware with a quote if any work will push past your monthly dev hours so you are not surprised with extra billing. Development hours DO NOT roll over to the following month!
Frequently Asked Questions
Have a question about our support? We might have answered it below.
What platforms do you support?
Currently we only support WordPress and platforms that we have built.
Do I have to host with you?
No! We are now happy to offer our support services to clients on other providers. However, we are not able to guaruntee our full feature list if your provider does not support us. We are happy to replace any item in our feature list with a suitable alternative.
Most common issues we run into with other hosts:
- CDN incompatability
- Security Plugin incompatability
- Cache incompatability
How do I access my backups?
To access your backups, please create a support ticket. Let us know the time window you are requesting and if you’d like us to restore the backup to your live site, a staging site, a development site, or if you’d like a personal copy of your backup.
Additionally, note that you have access to JetBackup in our cPanel for instant backup access 24/7 without needing to contact our support staff.
What if I want more frequent backups?
By default our backups run daily at a time of your choosing. However we can run them every hour. This does increase cost and below you can find our current pricing structure:
Hourly Backups: +$10/month
Please contact us to have this addon added to your service.